Frequently asked questions.

Sarudo — an AI employee. It is our product, and you get your own instance of it, running on your own server, in your own accounts. What you pay for is the human hours to set it up: 32 hours at $50/hour, $1,600 once. There is no subscription. When you want more work done afterwards, you buy a block of support hours.

Because you are not renting Sarudo — you own your instance. A subscription charges you for access whether you use it or not. Here you pay people for hours: once to set the instance up, then only when you want more work done. If you do not need us next month, you do not pay us next month. The one exception is optional: Heartbeat, at $100 a month, which you can add or drop whenever you like — declining it changes nothing about owning your instance.

Two tiers. On its own: chat over Telegram or WhatsApp, memory across weeks, email from a dedicated address with unsubscribe handling, Google Sheets, web search. With you in the loop: documents and decks, calendar, CRM and lead briefs, SEO research, blog and social drafting, video, meeting transcription, document OCR, and website code changes with preview and approval. Both tiers are in every instance from day one.

Anything needing a physical presence. And the second tier above is not left unattended: drafts, documents, video, and code changes come to you for review before they go anywhere. Most AI is sold as autonomous. Ours is not — that review is real work, which is why the hours are sold rather than a promise.

Setting your instance up is 32 hours of work. How that lands on a calendar depends on scope and on how quickly we get access to your accounts. We put a schedule against it on the scoping call and log hours as we spend them, so you can see where they went.

A server for your instance to run on, API accounts in your company's name, a dedicated email address on your domain, and whatever business context you have — SOPs, FAQs, product info. We walk you through creating each account. They stay yours.

No. You do need to own the accounts, so expect to spend an afternoon signing up for a few services with us on the call. We do the setup. Holding the credentials yourself is what makes the instance yours rather than ours.

You get the running instance, every credential, and written documentation of what was set up and how it works. It keeps working whether or not you ever buy another hour from us.

Tone, language, and communication style, yes — we set those with you during setup. The name is fixed: the product is Sarudo, and it stays Sarudo. Renaming is a bespoke enterprise engagement, scoped separately.

$1,600 once to set your instance up — 32 hours at $50/hour. After handover, support is sold in 10-hour blocks at $50/hour, $500 a block, bought when you want one. No monthly fee, no retainer, nothing that renews.

You do, directly, in your own accounts, at cost. We never mark them up, resell them, or fold them into a fee. The accounts are in your name, so you see every line item and can shut any of them off without asking us.

No. There are exactly two things we invoice: setup hours and support blocks. Everything else — models, APIs, hosting, phone minutes — is billed to you by those vendors at their price, not ours.

There is nothing to cancel. You are not renting Sarudo — you own your instance. Buy a support block when you want work done; buy none and it carries on running on your server.

We tell you on the scoping call, before you pay anything. Extra scope is quoted in additional hours at $30/hour — never as a monthly fee.

No. We offer a free scoping call where we go through what you want it doing and tell you honestly whether the baseline hours cover it. You pay for work after that, not before.

On your server, in your accounts. There is no shared Sarudo environment holding your working data, because the infrastructure is not ours — you rented it and you hold the login. The one exception is support: if you raise a ticket, its text and the diagnostics attached to it are stored in a support system we run.

You, and us only while we are working — during setup, and again whenever you buy support hours. You can revoke our access at any point and your Sarudo keeps running.

Yes, and you do not need us to do it. It is your server and your accounts. You can export or wipe anything on it whenever you want.

Nothing switches off. Your instance sits on infrastructure you own and pay for, so it keeps doing its job. You lose access to us, not to your Sarudo.

Telegram and WhatsApp for chat, plus email from a dedicated address on your domain. Answering the phone is a separate product — see the A.I. Receptionist page.

Often, yes — Google Workspace, Notion, Stripe and similar, connected through your own accounts. Anything not already wired up is quoted as setup hours. Bring your list to the scoping call and we will tell you what is realistic.

Yes. It can hold a conversation in multiple languages and switch between them. You set the default during setup.