Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Sarudo ("we," "us," or "our"), including the Sarudo AI Employee platform and all related tools, integrations, and support. Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing or using Sarudo's services, you agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, in which case "you" and "your" refer to that entity.

If you do not agree to these Terms, you may not access or use our services. Continued use of our services after any modifications to these Terms constitutes your acceptance of such modifications.

2. Description of Services

Sarudo sells engineering work. We build an AI employee for your business on a server you provide and inside accounts held in your name, hand it over, and then sell support by the hour. Our services include:

• A scoping call that defines what will be built before any work begins
• Engineering work, performed by people, to build and configure your AI employee on your own server and in your own third-party accounts
• Set-up of the channels and integrations agreed during scoping — for example chat over Telegram or WhatsApp, memory that persists across weeks, email from a dedicated address with unsubscribe handling, Google Sheets, and web search
• Set-up of work that runs with you in the loop — for example documents and decks, calendar, CRM and lead briefs, SEO research, blog and social drafting, video, meeting transcription, document OCR, and website code changes delivered with a preview for your approval
• A knowledge base built from the material you supply
• A handover that includes the running system, the credentials to every account, and written documentation of what was built
• Support, changes, and fixes after handover, purchased in hours

The specific capabilities and integrations available to you are those agreed during scoping and built within the hours you purchase.

3. Your Accounts and Access

To use Sarudo's services, you must complete our onboarding process and provide accurate, complete information about your business and intended use of the AI employee.

• Your Accounts: The server and the third-party accounts your AI employee uses — including hosting, model, email, and integration providers — are opened in your name and held by you. You are the account holder and the customer of those vendors. Sarudo works inside those accounts using the access you grant, and does not own, resell, rebill, or control them.
• Credentials: You are responsible for maintaining the confidentiality of any access credentials, API keys, or authentication tokens provided to you or held in your accounts. You must immediately notify us of any unauthorized access or use.
• Granting and Revoking Access: You grant Sarudo the access needed to perform the work you have engaged us for, and you may revoke that access at any time. Revoking access may prevent us from performing build or support work you have already paid for.
• Authorized Users: You are responsible for ensuring that only authorized personnel within your organization access and interact with your AI employee and its management interfaces.
• Accurate Information: You agree to provide accurate and up-to-date information during onboarding and throughout your use of our services. Inaccurate information may affect the performance of your AI employee.

4. Payment Terms

Sarudo's pricing consists of the following components:

• Build Fee: A one-time build fee of $1,600 USD for the fixed core — 32 hours of engineering at $50 per hour — payable upon engagement, before work begins. This is an introductory price offered to the first 100 companies; the list price is $3,000 USD. The fee covers the build described in Section 2, knowledge base configuration, onboarding support, and handover; provisioning, knowledge ingestion, testing and the first supervised month are not billed as additional hours.
• Add-ons: Optional capabilities are quoted at their own hours, at $30 USD per hour, from the rate card provided before engagement. Every add-on price comes from a row on that rate card. Add-ons are agreed before work on them begins.
• Support Hours: After handover, support is sold in blocks of 10 hours at $50 per hour — $500 USD per block — purchased in advance, when you want work done. Hours are logged as they are spent. Unused hours do not expire and are refundable as set out in our Refund Policy.
• Running Costs: The server, model, API, and other third-party services your AI employee uses are billed to you directly by those vendors, at their rates. Sarudo does not bundle, resell, mark up, or invoice you for them. You are responsible for keeping those accounts funded and in good standing; if they lapse, your AI employee may stop working.
• No Required Subscription: Owning and running your instance carries no monthly fee, retainer, minimum term, or auto-renewal, and there is nothing you must renew to keep it. Sarudo offers one optional recurring plan, Heartbeat, at $100 USD per month. It is purchased separately, is not a condition of the build or of ownership, and may be cancelled at any time without affecting your instance, your data, or your accounts.

All fees are quoted in US Dollars unless otherwise agreed in writing. Payments are due upon invoice and are non-refundable except as specified in our Refund Policy. Late payment may result in suspension of build or support work after a 7-day grace period and written notice. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Service Level

Your AI employee runs on a server you hold and inside accounts you hold, so Sarudo does not host or operate the infrastructure it runs on and cannot commit to an uptime percentage for it. What we commit to is the work we do. Our service level commitments are set out in our Service Level Agreement and cover:

• Build: work performed to professional standards and delivered against the handover milestones set out in our Refund Policy.
• Support: response times for support requests raised while you hold unused support hours, by severity, as set out in the Service Level Agreement.
• Maintenance: where work we perform requires taking part of your system offline, we agree the window with you in advance, with at least 48 hours' notice except for urgent security fixes.

6. Intellectual Property

Sarudo's Property: The Sarudo platform, including all software, algorithms, models, user interfaces, documentation, and related intellectual property, is and remains the exclusive property of Sarudo and its licensors. These Terms do not grant you any ownership rights in our platform.

Client's Property: You retain full ownership of all data, documents, knowledge base content, and other materials you provide to or generate through the Sarudo platform. We claim no ownership rights over your business data, proprietary information, or the knowledge base you build for your AI employee. The server and the third-party accounts your AI employee runs on are yours, in your name, and remain yours.

Work Product and Handover: At handover you receive the running system on your own server, the credentials to every account, and written documentation of what was built. Sarudo retains ownership of its underlying platform and tooling, and you receive a perpetual, non-exclusive right to run, modify, and maintain the system built for you on your own infrastructure, including after this engagement ends. Third-party software licensed to you by its own vendor remains governed by that vendor's terms.

7. Client Data

Your AI employee runs on your server and inside your accounts, so the data it handles — knowledge base content, conversation history, and documents it processes — sits in your own infrastructure, under your own agreements with those vendors. Sarudo accesses that data when performing build or support work you have engaged us for.

Sarudo separately holds the business information you provide during onboarding and scoping, support correspondence, records of hours worked, and billing records.

You retain full ownership of all data you provide to or generate through the system. We use your data solely to perform the work you engage us for. We do not use your data to train models for other clients. For more details, please refer to our Privacy Policy and Data Processing Agreement.

8. Acceptable Use

Your use of Sarudo's services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the AI employee for any illegal, harmful, or unauthorized purposes. Violations of the Acceptable Use Policy may result in warnings, suspension of our work for you, or termination of the engagement at our discretion.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the service relationship ("Confidential Information").

• Sarudo's Obligations: We will treat your business data, knowledge base contents, operational details, and any proprietary information as confidential. We will not disclose your Confidential Information to third parties except as necessary to provide our services or as required by law.
• Client's Obligations: You agree to maintain the confidentiality of any Sarudo proprietary information, including but not limited to platform architecture details, pricing arrangements, and technical documentation not publicly available.
• Duration: Confidentiality obligations survive the termination of these Terms for a period of two (2) years.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Sarudo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our services.

Sarudo's total aggregate liability for all claims arising out of or related to these Terms or our services shall not exceed the total amount paid by you to Sarudo during the twelve (12) months immediately preceding the event giving rise to the claim. Amounts you pay directly to third-party vendors for your own server, model, API, and integration accounts are not paid to Sarudo and do not count towards this amount.

The AI employee is a tool designed to assist with business operations. Sarudo does not guarantee the accuracy, completeness, or appropriateness of any responses generated by the AI employee. You are responsible for reviewing and validating AI-generated outputs, particularly for critical business decisions, legal matters, or communications with your end users.

11. Termination

• By Either Party: Either party may terminate these Terms with 30 days' written notice to the other party.
• By Sarudo for Cause: We may suspend or terminate our work for you immediately if you materially breach these Terms, violate the Acceptable Use Policy, fail to make timely payments after notice, or engage in conduct that poses a risk to our platform or other clients.
• Effect on Your System: Termination does not stop your AI employee from running. It runs on your server, in your accounts, and continues to operate whether or not Sarudo is engaged. On termination, Sarudo hands over any outstanding credentials and documentation and removes its own access to your systems.
• Data Export: Upon termination, you may request an export of any of your data that Sarudo itself holds. We will make that data available for download for 30 days following termination. Data held on your own server and in your own accounts is not affected and remains under your control.
• Unused Support Hours: Any support hours you have purchased and not used may be spent before termination takes effect or refunded at $50 per hour, at your choice, as set out in our Refund Policy.
• Build Fee Refund: If, at handover, your AI employee has not met the handover milestones, you may be eligible for a refund of the build fee as described in our Refund Policy.

12. Modifications

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of any material changes by email to the address associated with your account. Your continued use of our services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you may terminate this agreement in accordance with the termination provisions above.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in India. Both parties agree to submit to the personal jurisdiction of such courts.

14. Contact

If you have any questions about these Terms of Service, please contact us at:

• Email: hello@sarudo.com